Shipping, Payment & Return
🇱🇧 Lebanon
Delivery Times
- In-stock items: 2–5 business days
- Pre-order items: 15–20 business days
Pre-order items are clearly marked on product pages.
Payment Methods
- Cash on Delivery (COD)
- Visa / Debit & Credit Cards
Order Cancellation
- Orders may be cancelled within 24 hours after purchase
- Cancellation requests must be submitted within this time frame to be accepted
- Orders that have already been processed or shipped cannot be cancelled
Exchanges, Refunds & Store Credit
- Refunds are not available for Lebanon
- Exchanges are available within 2 days of delivery, provided items are unused and in original condition
- If you are unsatisfied with your purchase, you may request store credit instead of a refund
- Store credit can be used on future purchases on our website
- Store credit is valid for 3 months from the date of issue
- Store credit is non-transferable and has no cash value
🌍 Rest of the Middle East
Delivery Times
- In-stock items: 15–20 business days
- Pre-order items: 15–25 business days
Delivery times may vary depending on destination and customs clearance.
Payment Methods
- Visa (all types)
- Mastercard
- International credit and debit cards
Order Cancellation
- Orders may be cancelled within 24 hours after purchase
- Cancellation requests must be submitted within this time frame
- Orders that have already been processed or shipped cannot be cancelled
Returns, Refunds & Store Credit
- Refunds are available in accordance with applicable international consumer protection laws
- Refund requests must be submitted within 7 days of receiving the order
- Returned items must be unworn, unused, and in original condition, with original tags and packaging
- Refunds are issued to the original payment method
- Customers may choose store credit instead of a refund
- Store credit can be used on future purchases on our website
- Store credit is valid for 3 months from the date of issue
- Store credit is non-transferable and cannot be exchanged for cash
- Shipping fees, customs duties, and handling charges are non-refundable
General Conditions (All Markets)
- Items showing signs of wear, washing, or damage will not be accepted
- Sale items may be eligible for store credit only
- Delivery times are estimates and not guaranteed
- We reserve the right to refuse any return, exchange, or cancellation request that does not meet the above conditions